2. Transitions

2. 'Transition Group'

Manage change and support each other during transitions.

In order to manage the change and support each other, we all need to understand the change. There is a need for PDD to communicate clearly about what the changes are, who they affect, when it will happen, how it will happen, etc. Here are some questions that need answers.

·         What is the PDD transformation?

·         Why are we making these changes (e.g., SIS)?

·         What will the changes mean for service providers? For families? For clients? For other government departments?

·         How do we ensure that the “true” message is heard? (E.g., Identify the confusion. Clarify perceptions. Get feedback on the message.)

·         What is negotiable and what is not? Put it in writing.

The trust relationship between PDD/government and other stakeholder groups (service providers, families, individuals) has broken down. PDD communication has not been consistent, transparent or honest. Many people feel that if they point out a problem, they will suffer for it. They want to be partners in solving problems, but can’t because of the power difference. To rebuild trust, we need to create a trusted mechanism for people to identify their concerns while feeling safe and heard. We need to bring stakeholders to the table to work together (collaborate) to create a written Transformation Action Plan that makes sense to everyone as a good idea.

Action Plan

1.    Take the information from today’s community dialogue to PDD: Here’s where we are at. This is what we need to understand/know. Here are our needs/concerns.

2.    Begin the process to rebuild relationships and develop clear communications about the transformation.

3.    Build an action plan together (all stakeholders including government) that considers implications.